RE-AUDIT OF HANKEN SCHOOL OF ECONOMICS Jacques Lanarès Katariina Raij Iiris Suomela Michael Ward Mirella Nordblad Touko Apajalahti - PDF

Description
RE-AUDIT OF HANKEN SCHOOL OF ECONOMICS 2017 Jacques Lanarès Katariina Raij Iiris Suomela Michael Ward Mirella Nordblad Touko Apajalahti Publications 7:2017 RE-AUDIT OF HANKEN SCHOOL OF ECONOMICS 2017 Jacques

Please download to get full document.

View again

of 49
All materials on our website are shared by users. If you have any questions about copyright issues, please report us to resolve them. We are always happy to assist you.
Information
Category:

Court Filings

Publish on:

Views: 19 | Pages: 49

Extension: PDF | Download: 0

Share
Transcript
RE-AUDIT OF HANKEN SCHOOL OF ECONOMICS 2017 Jacques Lanarès Katariina Raij Iiris Suomela Michael Ward Mirella Nordblad Touko Apajalahti Publications 7:2017 RE-AUDIT OF HANKEN SCHOOL OF ECONOMICS 2017 Jacques Lanarès Katariina Raij Iiris Suomela Michael Ward Mirella Nordblad Touko Apajalahti Finnish Education Evaluation Centre Publications 7:2017 PUBLISHER Finnish Education Evaluation Centre BOOK DESIGN Juha Juvonen (org.) & Sirpa Ropponen (edit) LAYOUT Juvenes Print Suomen Yliopistopaino Oy, Tampere ISBN (pb) ISBN (pdf) ISSN (paperback) ISSN (pdf) ISSN-L PRINTED BY Juvenes Print Suomen Yliopistopaino Oy, Tampere 2017 Finnish Education Evaluation Centre Abstract Published by Finnish Education Evaluation Centre Name of Publication Re-audit of Hanken School of Economics 2017 Authors Jacques Lanarès, Katariina Raij, Iiris Suomela, Michael Ward, Mirella Nordblad & Touko Apajalahti The Finnish Education Evaluation Centre has conducted a re-audit of Hanken School of Economics and has awarded the university a quality label that is valid for six years from 13 March The quality system of Hanken fulfils the national criteria set for the quality management of higher education institutions, and corresponds to the European quality assurance principles and recommendations for higher education institutions. In the initial audit conducted in Hanken School of Economics did not meet the national audit criteria. The development of the quality system required action from the institution and a re-audit. The re-audit focused on the following audit targets: The quality policy of the higher education institution Samples of degree education at bachelor s and master s level The quality system as a whole. The audit team considers that Hanken has made substantial progress since the initial audit. The quality management procedures have been integrated into one overall system. The Rectorate has taken several initiatives to develop the quality system, to link different quality processes, to formalise procedures and to better communicate about these. A more structured quality documentation and an overall view of the quality system has been developed. Hanken has made a step forward to support openness and involvement of the community in its quality culture through the development of new tools, communication opportunities, more inclusive decision processes and the clearer and more transparent structure of the quality system. Most of the tacit knowledge which was mentioned in the audit report of 2014 is now explicit. Hanken s quality system covers the basic duties of the institution and the Hanken Quality Loop is used as a common tool in the development of activities. The quality of degree education is now well-covered and established through the Assurance of Learning (AoL) process. The quality 3 management procedures are employed systematically and there is strong evidence that a number of changes have been made based on feedback and the AoL process. Hanken works in close relationship with external stakeholders and this has a very positive impact on the planning and the implementation of programmes and upon the career development of students. The quality culture at Hanken is characterised by a strong commitment to high quality outputs, in line with the ambitions of excellence of the university. The quality culture is currently moving from a focus on international accreditations to a more inclusive and general concern about quality processes. Hanken is encouraged to continue the development of quality management based on its own goals and needs. Keywords Audit, evaluation, higher education institutions, quality, quality management, quality system, re-audit, university 4 Sammandrag Utgivare Nationella centret för utbildningsutvärdering Publikation Re-audit of Hanken School of Economics 2017 (Omauditering av Hanken Svenska handelshögskolan 2017) Författare Jacques Lanarès, Katariina Raij, Iiris Suomela, Michael Ward, Mirella Nordblad & Touko Apajalahti Nationella centret för utbildningsutvärdering har genomfört en omauditering av Hanken Svenska handelshögskolan och har beviljat högskolan en kvalitetsstämpel som gäller i sex år från och med den 13 mars Hankens kvalitetssystem uppfyller de nationella kriterierna för kvalitetshantering som fastställts för högskolor och motsvarar de europeiska principerna för och rekommendationerna om högskolornas kvalitetshantering. Hanken Svenska handelshögskolans auditering genomfördes under åren Hanken uppfyllde inte de nationella auditeringskriterierna i den egentliga auditeringen. Utvecklandet av kvalitetssystemet krävde åtgärder av högskolan och en omauditering. Omauditeringen fokuserade på följande auditeringsobjekt: Högskolans kvalitetspolitik Bevis i den examensinriktade utbildningen på kandidat- och magisternivå Kvalitetssystemet som helhet. Auditeringsgruppen anser att betydande framsteg har gjorts vid Hanken efter den egentliga auditeringen. Kvalitetshanteringsrutinerna har integrerats till ett system. Rektoratet har genomfört många åtgärder för att utveckla kvalitetssystemet, att koppla samman kvalitetsprocesser, att formalisera förfaranden samt att bättre kommunicera om dessa. Högskolan har en bättre helhetssyn på kvalitetssystemet och kvalitetsdokumentationen har en tydligare struktur. Hanken har främjat öppenhet och högskolegemenskapens medverkan i kvalitetskulturen genom att skapa nya verktyg och kommunikationstillfällen, att öka delaktighet i beslutsfattande processer och att förbättra kvalitetssystemets tydlighet och öppenhet. Mycket av den tysta kunskapen som nämndes i auditeringsrapporten 2014 är nu öppen. 5 Hankens kvalitetssystem omfattar högskolans grundläggande uppgifter och Hankens kvalitetscykel (Hanken Quality Loop) utgör ett gemensamt verktyg i utvecklandet av verksamheten. Utbildningens kvalitet säkerställs med den välfungerande Assurance of Learning (AoL)-processen. Kvalitetshanteringsrutinerna är systematiska och det finns belägg för att utvecklingsåtgärder har vidtagits på basis av responsen och AoL-processen. Utbildningens arbetslivsrelevans betonas starkt. Högskolan har ett nära samarbete med externa intressenter vilket har en positiv inverkan både på planeringen och genomförandet av utbildningsprogrammen och på de studerandes karriärsutveckling. Kvalitetskulturen i Hanken kännetecknas av ett starkt engagemang för att uppnå resultat av hög kvalitet. I kvalitetskulturen pågår en förskjutning i fokus från internationella ackrediteringar till en bredare syn på kvalitetsprocesser. Hanken uppmuntras fortsätta utvecklandet av kvalitetshanteringen som baserar sig på högskolans egna behov och mål. Nyckelord Auditering, högskolor, kvalitet, kvalitetshantering, kvalitetssystem, omauditering, universitet, utvärdering 6 Tiivistelmä Julkaisija Kansallinen koulutuksen arviointikeskus Julkaisun nimi Re-audit of Hanken School of Economics 2017 (Hanken Svenska handelshögskolanin uusinta-auditointi 2017) Tekijät Jacques Lanarès, Katariina Raij, Iiris Suomela, Michael Ward, Mirella Nordblad & Touko Apajalahti Kansallinen koulutuksen arviointikeskus on toteuttanut Hanken Svenska handelshögskolanin uusinta-auditoinnin ja antanut korkeakoululle laatuleiman, joka on voimassa kuusi vuotta alkaen. Hankenin laatujärjestelmä täyttää korkeakoulujen laadunhallinnalle asetetut kansalliset kriteerit ja vastaa eurooppalaisia korkeakoulujen laadunhallinnan periaatteita ja suosituksia. Hanken Svenska Handelshögskolanin auditointi toteutettiin vuosien aikana. Varsinaisessa auditoinnissa Hanken ei täyttänyt kansallisia auditointikriteereitä. Laatujärjestelmän kehittäminen edellytti korkeakoululta toimenpiteitä ja uusinta-auditointia. Uusinta-auditointi kohdistui seuraaviin auditointikohteisiin: Korkeakoulun laatupolitiikka Tutkintotavoitteisen koulutuksen näytöt kandidaatti- ja maisteritasolla Laatujärjestelmän kokonaisuus. Auditointiryhmän mukaan huomattavaa kehitystä on tapahtunut Hankenissa varsinaisen auditoinnin jälkeen. Laadunhallinnan menettelytavat on integroitu yhdeksi järjestelmäksi. Rehtoraatti on toteuttanut useita aloitteita laatujärjestelmän kehittämiseksi. Eri laatuprosessien välille on luotu yhteyksiä, menettelyitä on yhtenäistetty ja niistä on viestitty. Laatujärjestelmä kokonaisuutena ja siihen liittyvä dokumentaatio on paremmin jäsentynyt. Hankenissa on edistetty avoimuutta ja korkeakouluyhteisön osallistumista laatukulttuurin kehittämällä uusia työkaluja ja viestintäkanavia, parantamalla päätöksentekoprosessien osallistavuutta ja lisäämällä laatujärjestelmän selkeyttä ja avoimuutta. Suuri osa varsinaisessa auditoinnissa mainitusta hiljaisesta tiedosta on nyt avointa. Laatujärjestelmä kattaa korkeakoulun perustehtävät ja Hankenin laatuympyrä (Hanken Quality Loop) on yhteinen toiminnan kehittämisen työkalu. Assurance of Learning (AoL) on koulutuksen laadunhallinnan ydinprosessi. Laadunhallinnan menettelyt ovat systemaattiset ja on vahvaa näyttöä 7 palautteen ja AoL prosessin perusteella tehdyistä kehittämistoimista. Hankenissa kiinnitetään paljon huomiota siihen, että sen koulutusohjelmat vastaavat työelämän tarpeisiin. Korkeakoulu tekee tiivistä yhteistyötä ulkopuolisten sidosryhmien kanssa. Tämä vaikuttaa erittäin myönteisesti sekä koulutusohjelmien suunnitteluun ja toteutukseen että opiskelijoiden urakehitykseen. Hankenin laatukulttuurille on ominaista vahva sitoutuminen tulosten korkeaan laatuun. Laatukulttuurissa ollaan parhaillaan siirtymässä kansainvälisiä akkreditointeja painottavasta lähestymistavasta kulttuuriin, jossa laatuprosesseihin kiinnitetään huomiota entistä kokonaisvaltaisemmin. Hankenia kannustetaan jatkamaan laadunhallinnan kehittämistä korkeakoulun omien tavoitteiden ja tarpeiden pohjalta. Avainsanat Arviointi, auditointi, korkeakoulut, laadunhallinta, laatu, laatujärjestelmä, uusinta-auditointi, yliopisto 8 Contents Abstract...3 Sammandrag...5 Tiivistelmä Re-audit targets and process Re-audit targets Re-audit process The organisation of Hanken School of Economics The quality policy of Hanken School of Economics Objectives of the quality system Division of responsibility related to the quality system Documentation and communicativeness of the quality system Samples of degree education at bachelor s and master s level The Integrated Bachelor s and Master s Programme Master s Programme in Intellectual Property Law The quality system as a whole Comprehensiveness and impact of the quality system Quality culture The quality system as a whole Conclusions Strengths and areas for further development in relation to the re-audit targets The audit team s overall assessment Higher Education Evaluation Committee s decision...42 Appendices...43 Appendix 1. Audit criteria...43 Appendix 2. The stages and timetable of the re-audit process...49 Appendix 3. Programme of the re-audit visit 1 Re-audit targets and process 1.1 Re-audit targets The audit of Hanken School of Economics was conducted in The target of the audit was the quality system that Hanken School of Economics had developed on the basis of its own needs and goals. The focus was on the procedures and processes that the institution uses to maintain, develop and enhance the quality of its operations. In accordance with the principle of enhancement-led evaluation, the higher education institution s (HEI) objectives and the content of its activities or results were not evaluated in the audit. The aim of audits is to help the HEI to identify strengths, good practices and areas in need of development in its own operations. They evaluate whether the institution s quality system meets the national criteria (Appendix 1) and whether it corresponds to the Standards and Guidelines for Quality Assurance in the European Higher Education Area (also known as the ESG). The Finnish Higher Education Evaluation Council (FINHEEC) 1 decided at its meeting on 20 February 2014 that the quality system of Hanken School of Economics did not meet the criteria set for quality systems. Based on the Council s decision the re-audit focuses on the following audit targets: The quality policy of the higher education institution (audit target 1) Samples of degree education at bachelor s and master s level (audit target 5) The quality system as a whole (audit target 6) The Integrated Bachelor s and Master s Programme and Master s Programme in Quantitative Finance were sample degree programmes at bachelor s and master s level evaluated in the initial audit. The Master s in quantitative finance has been discontinued and therefore Hanken was allowed to select another master s programme as a sample degree programme for the re-audit, that is, the Master s Programme in Intellectual Property Law. 1 FINHEEC was previously in charge of the external evaluation of Finnish HEIs and was merged into the Finnish Education Evaluation Centre in The same audit criteria are applied in the re-audit as in the initial audit. Therefore, the Audit manual for the quality systems of higher education institutions (FINHEEC 15:2012) was used in the re-audit of Hanken School of Economics. In a re-audit, the institution is expected to present evidence showing that it has improved its quality system so that the audit targets evaluated in the re-audit have progressed to at least the level of developing. The audit criteria are provided in Appendix Re-audit process The re-audit is based on the material submitted by Hanken School of Economics, as well as an audit visit to Hanken on December The audit team also had access to electronic materials that were important for quality management. The main phases and timeframe of the audit process are listed in Appendix 2. An international audit team carried out the re-audit in English. Hanken was given the opportunity to comment on the team s composition especially from the perspective of disqualification prior to the appointment of the audit team. The audit team: Jacques Lanarès Vice-Rector, University of Lausanne, Switzerland (chair) Katariina Raij former Director, Laurea University of Applied Sciences, Finland Iiris Suomela student, University of Tampere, Finland Michael Ward former Vice-Dean for Faculty Management & Accreditations, ESC Rennes School of Business, France The FINEEC staff members: Senior Advisor Mirella Nordblad acted as the project manager for the re-audit and Senior Advisor Touko Apajalahti acted as a backup for the project manager. As noted, the audit team conducted a two-day audit visit to the institution. The purpose of the visit was to verify and supplement the observations made of the quality system in relation to the re-audit targets based on the audit material. The programme of the visit is shown in Appendix 3. The audit team drew up this report based on the material gathered during the evaluation and on the analysis of that material. The audit team members produced the report jointly by drawing on the expertise of each team member. Hanken was given the opportunity to check the report for factual information prior to the Higher Education Evaluation Committee s decision-making meeting. 12 2 The organisation of Hanken School of Economics The Hanken School of Economics was founded in 1909 by the local business community. Hanken is the only stand-alone business school in Finland. Hanken has a special responsibility prescribed to it in the Universities Act to educate persons proficient in Swedish for the needs of the country. Hanken operates on two campuses: the main campus is located in Helsinki and the other campus, established in 1980, in the city of Vaasa. Hanken offers education in both Swedish and English languages at both campuses. The organisation of Hanken is divided into various decision-making bodies, five academic departments and administrative and support units. Hanken s five academic departments are: Department of Finance and Statistics Department of Management and Organisation Department of Marketing Department of Economics Department of Accounting and Commercial Law The Board is the highest decision-making body at Hanken. It appoints the Rector for a period of a maximum five years at a time. The Rector is responsible for the operational management of the institution. The Board also appoints a minimum of two deans on the proposal of the Rector. Each department is led by a head of department and a department council. The organisation chart of Hanken is illustrated in Figure 1. 13 FIGURE 1: The organisation chart of Hanken School of Economics Table 1 below presents the key statistics concerning the students and staff of Hanken. TABLE 1: Basic statistics of Hanken School of Economics (source: national Vipunen database) Degree students FTE (average ) bachelor s master s PhD Graduation rates (average ) bachelor s master s PhD Staff FTE (2015) teaching and research staff other staff Number Number Number 3 The quality policy of Hanken School of Economics The quality policy of Hanken School of Economics defines clearly the quality system s objectives and the management principles although some clarification of the concepts used would be helpful. The objectives set cover the main tasks of the university and are in line with the strategic goals of Hanken. The goal-setting process is an inclusive one. The division of responsibilities is based on the key people s expertise and enables wide participation in the development of the quality policy. The quality system is described in the quality documentation, but further development of the Quality Manual is needed. The information needs of personnel groups, students and external stakeholders have been taken into account. The information produced is communicated in a systematic way to internal and external stakeholders. The quality policy of Hanken School of Economics is at a developing stage. 3.1 Objectives of the quality system According to the development report submitted by Hanken for the re-audit, the quality system is designed to support the implementation of the Hanken 2020 strategy. Hanken s strategic objective is to be an internationally acknowledged business school and a research-based institution with strong corporate connections by emphasising social responsibility in all its activities. Hanken was in the process of updating its strategy during The institution s quality policy covers the objectives of the quality system, the operating principles and the division of quality management responsibilities. As stated in Hanken s development report, the objectives of the quality system are: to safeguard a culture that permeates all parts of the university for the benefit of the students, faculty, staff and the local, national and international community to ensure that the strategic planning, quality assurance and continuous improvement mutually inform and support each other 15 to ensure that appropriate and transparent governance and management structures are in place to guarantee continuous progress in implementing and supporting quality assurance to ensure high quality in research to ensure high quality in degree and executive education to develop student learning through a consistent Assurance of Learning (AoL) process to ensure strong connections, community outreach and impact of research to safeguard a high level of ambition and commitment towards quality by regularly exposing itself to external accreditations, audits, evaluations and benchmarking projects and by taking advice from these for strategic planning and quality improvement to collect and compile quantitative and qualitative data and to conduct periodic surveys in order to get feedback from key stakeholders such as students, faculty, staff, alumni and employers for strategic planning and quality improvement. Hanken holds the three main business school accreditations EQUIS, AACSB and AMBA (Triple Crown) and maintaining these quality labels is seen
Related Search
We Need Your Support
Thank you for visiting our website and your interest in our free products and services. We are nonprofit website to share and download documents. To the running of this website, we need your help to support us.

Thanks to everyone for your continued support.

No, Thanks