FREQUENTLY ASKED QUESTIONS FOR THE dpl Nüve Handheld - PDF

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FREQUENTLY ASKED QUESTIONS FOR THE dpl Nüve Handheld How often and how long should I use the dpl Nüve Handheld? The dpl Nüve Handheld is designed to run for twenty-five (25) minutes and will automatically

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FREQUENTLY ASKED QUESTIONS FOR THE dpl Nüve Handheld How often and how long should I use the dpl Nüve Handheld? The dpl Nüve Handheld is designed to run for twenty-five (25) minutes and will automatically shut off. When using the dpl Nüve Handheld for pain applications it is recommended to use the system for 14 minutes (per area) two (2) times per day. When using the dpl Nüve Handheld for skin care (beauty) applications it is recommended to use the system for three (3) minutes on each area. How do I use the dpl Nüve Handheld? When you receive your dpl Nüve Handheld you will take it out of the box insert the head onto the dpl Nüve handle. Please be sure to line up the notches (small notch at the top of the handle) twist (turn) the head to the right to lock in place. Insert the power supply (checking to make sure that there is a green light on the power supply) and push the on button (located on the front of the handle). You will see the colored LEDs when the on button is pushed. The infrared LEDs are working we just cannot see them with the human eye. Some cell phones, digital cameras or camcorders are able to pick up the infrared LEDs when using them to view the infrared light. For pain applications it is recommended to use the system for 14 minutes (per area) two (2) times per day. For skin care (beauty) applications it is recommended to use the system for three (3) minutes on each area. The dpl Nüve handheld fan will come on after 3 minutes of using If the system is turned off and then turned back on it will take 3 more minutes for the fan to come back on. Every time the handheld it turned off it will take 3 minutes for the fan to come back on Do not cover ventilation holes on the back of the system with clothing or any other articles. Covering may increase the skin s surface temperature and the system (as a safety feature) will shut off if the temperature is too warm. In the event that the system shuts off during your treatment it is recommended that you allow the system to cool down before restarting. How long will it be before I have results using the dpl Nüve Handheld? For pain applications ~ depending on the pain and application could possibly feel relief immediately or after a few treatments. For deeper pain symptoms may require several dpl Nüve treatments before seeing/feeling results. For skin care applications ~ Everyone s skin is different and the results that are achieved will also vary based on each individual. Some will feel and see results after 3 to 4 dpl Nüve treatments others will take possibly 10 weeks before feeling or seeing results. Several variables come into play age, skin type, sun damage and other sins of the past. Several report that the will feel a tingling on their skin, a slight warmth on their skin but overall completely enjoy this mini spa treatment. Users will start seeing the overall skin condition improve, skin texture improvement, reduction of crow s feet, reduction of fine lines and the reduction of pores. Because treatments are progressive, we recommend dpl Nüve treatments for at least ten (10) weeks, for best results. Does the dpl Nüve Handheld work for everyone? Infrared therapy is proven to work on all skin types. For pain applications most everyone will feel comfort and improvement when using the system. For skin care (beauty) applications Based on LED Technologies, LLC own ten (10) week Clinical Study 100% of the participants saw improvement between 3 to 5 of the following areas Reduction of pores, Reduction of fine lines, Reduction of crow s feet, Improvement of skin tone, Reduction of brown spots, Improvement of skin texture & Overall skin condition. Improvements from individuals who (1) have had sever sun damage to the skin, (2) are or have been smokers, and (3)have very thin skin may take longer. Can the dpl Nüve Handheld hurt my eyes? No studies have been found to show any harmful effects to the eyes when using infrared therapy. It is recommended that the eyes are closed while using the system at all times. Never look directly at the lights when the system is turned on. Why can I not see all the lights LEDs light up when the dpl Nüve Handheld is turned on? The primary head that comes with the dpl Nüve Handheld has 60 LEDs (56 880nm Infrared, 4 660nm Red LEDs). You will be able to see the four (4) Red LEDs when the system is turned on.the infrared is also on and working but not visible to the human eye. Some cell phones, digital cameras or camcorders are able to pick up the infrared LEDs when using them to view the lights on the head of the handheld. Troubleshooting tips: If you are unable to see the four (4) Red LEDs make certain that the notches on the head are lined up (small notch at the top of the handheld) twist (turn) the head to the right until it locks into place. Check power supply for green light. Can the dpl Nüve Handheld be used with other skin care products? For Pain Applications Yes, the dpl Nüve Handheld can be used alone or with the use of pain cream products. Avoid products containing heat activated ingredients while using the dpl Nüve Handheld. It is recommended to use such products after your dpl Nüve Handheld treatment. For skin care (beauty) applications Yes, the dpl Nüve Handheld can be used alone or with the use of skin care products such as peptides and hyaluronic acids. Many skin care professionals and estheticians have found that by combining the DPL Therapy System with peptides or hyaluronic acid they are able to achieve maximum results. The use of the dpl Nüve Hanheld in combination with these products will give you those same results. Avoid products containing retin while using the dpl Nüve Handheld. It is recommended to use such products after your dpl Nüve Handheld treatment. Will the dpl Nüve Handheld hurt? No, unlike lasers, injections or other invasive treatments the dpl Nüve Handheld is non-thermal, nonablative and non-invasive treatment. Clients report no discomfort or pain associated with the dpl Nüve Handheld treatments. What kind of warranty does the dpl Nüve Handheld come with? The dpl Nüve Handheld comes with a 1 year warranty from the date that to system was originally received. Warranty is non-transferable Extended warranties are available directly from the manufacture for an additional 1 or 2 years. Extended warranties for the dpl Nüve Handheld can ONLY be purchased within the first 30 days. Contact LED Technologies, LLC purchase your extended warranty (800) ext 111 or our customer service address Proof of purchase is required and the price of the extended warranty is based on that date so, don t wait around to purchase your extended warranty. Is there a money back guarantee? LED Technologies, LLC offers a 30 day money back guarantee from the date that the system was originally received. Distributors of LED Technologies, LLC may or may not offer a money back guarantee for systems purchased from one of our distributors you will need to contact them directly. Do I need an RMA (return merchandise authorization) before returning my system? Yes, we do require that there is an RMA# on every package that is returned to LED Technologies, LLC without RMA # your package will be refused and returned to you. Prior to returning any item to LED Technologies, LLC please contact us to obtain authorization. Contact: LED Technologies, LLC (800) ext 111 or us I have high blood pressure will using the dpl Nüve Handheld hurt me? There is no evidence that by using the dpl Nüve Handheld will increase blood pressure. We do recommend contacting your physician if you are concerned. Where is the dpl Nüve Handheld manufactured? The dpl Nüve Handheld made in China Where is the dpl Nüve Handheld shipped from? The dpl Nüve Handheld is shipped from Colorado How long will it take from me to receive my dpl Nüve Handheld? We ship the dpl Nüve Handheld UPS ground Depending on the ship to location will determine the delivery time Normally, within 5 to 7 days For an additional charge you can upgrade your shipping to UPS next day for UPS 2 nd day When will my Credit Card be billed? Your credit card will be authorized at the time of shipment Will I receive confirmation when my dpl Nüve Handheld is shipped? Yes, if you provide us with your address you will received your UPS tracking information and will be able to go to and track your shipment. What is the difference between Laser and Infrared treatments? Lasers treatments are more powerful than infrared treatments. Most laser treatments will have to be administered by a skin care professional, esthetician or dermatologist. The dpl Nüve Handheld can be used in the comfort of your home or office. Is a non-invasive device that penetrates deep into the skin to stimulate fibroblast which creates collagen and elastin. What is the wattage of the dpl Nüve Handheld? The dpl Nüve Handheld has a Irradiance output of 18-25mw/cm2. One joule (approx) per minute. What are the power requirements if using the dpl Nüve in other Countries (internationally)? The power supply that comes with the dpl Nüve Handheld is able to convert between 110V and 240V for International Countries it may require an adapter depending on the power outlet. Do I need to take off my makeup before using the dpl Nüve Handheld? You do not need to remove makeup prior to using the dpl Nüve Handheld or to make your treatments effective. Many will use peptide or hylaronic acids when using the dpl Nüve Handheld and when using those products you will want to cleanse the face the warmth will help to open the pores, then apply the peptide products, use the dpl Nüve Handheld for maximum results. If using the dpl Nüve Handheld in this fashion make up will need to removed. How long has this technology been out? Light therapy has been available for several years. Dermatologist and skin care professionals have had professional models that they have used for years. The dpl Nüve Handheld enables customers to have a system that they can use in the convenience of their own homes and in between treatments that they may received by a skin care professional. Saving $$ and achieving maximum results. For those that enjoy using the DPL Therapy System (panel system) they will love having a dpl Nüve Handheld for spot treating or while on the go! How does the dpl Nüve Handheld help with acne blemishes? By increasing the circulation and blood flow under the skins surface the infrared light helps to work out the bacteria that has created the acne blemish. By using the light and increasing the circulation under the skins surface there are some that will experience an acne break when starting to use the system. By continued use of the light they will see a noticeable difference. Cleansing the skin, using the light will help those suffering from acne break outs. Does the DPL Therapy System have FDA Approval? Yes LED Technologies, LLC is in the process to receive FDA clearance for skin care (beauty) applications. How long will the LED s last on my dpl Nüve Handheld? The LED s are rated for about 2,500 hours (approx 3 yrs) depending on usage should last for many years. LED s are not like light bulbs with filaments but, have solid state chips inside. Will the dpl Nüve Handheld help with other issues? YES, the dpl Nüve Handheld has been designed to be used for both pain and skin care applications. By using a form of energy called Photons to penetrate deep into the body easing pain and repairing tissues. The dpl Nüve Handheld is a non-invasive, drug free therapy which can be applied to your specific and individual needs. Do you carry any other products? Yes we do! If you like your dpl Nüve Handheld will also like our DPL Therapy System (full panel) For the DPL Therapy System (full panel) we have dust covers for those that like to leave their systems out and ready to use whenever they desire. We have 2 foot interconnect cords available for our panel system that makes it ever so easy when using the system on various areas of the body hands-free. Our peptide line for skin care (beauty) applications is phenomenal and very reasonably priced. We are your one stop shop for all your light therapy needs!! 9/28/10
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